How to Report a Security Concern

If you notice anything unusual with your account—such as unfamiliar logins, suspicious activity, or potential vulnerabilities—you can report it directly to the OwlCloudHost support team. Reporting issues quickly helps protect your account and strengthens the security of the entire platform.

🧭 When You Should Report a Security Concern

You should contact support if you notice:

• Login attempts you don’t recognize

• Unknown devices in your session list

• Sharing links created without your action

• Files being moved, renamed, or deleted unexpectedly

• 2FA being disabled without your permission

• Password reset emails you didn’t request

• Any behavior that feels unsafe or unusual

• A potential bug or vulnerability that could affect security

If something feels off, it’s better to report it.

📩 How to Report a Security Issue

You can report a security concern using either of these official support channels:

• Submit a support ticket:
  https://help.owlcloudhost.com/hc/tickets/new

• Email the security team directly:
  support@owlcloudhost.com

When reporting, include:

• A clear description of the issue

• Device and browser details

• Timestamps of suspicious activity

• Screenshots (if available)

This helps the team investigate quickly and accurately.

🛡️ What Happens After You Report

Once your report is received:

• The support team reviews it promptly

• They may contact you for additional details

• Suspicious sessions may be flagged or blocked

• Protective measures may be applied to your account

• You’ll receive updates as the investigation progresses

Your privacy is respected throughout the process.

🔐 How to Protect Your Account While Waiting

While the team investigates, you can secure your account by:

• Changing your password

• Enabling or confirming 2FA

• Signing out of all devices

• Reviewing your login activity

• Removing unfamiliar trusted devices

These steps help lock down your account immediately.

🧱 Responsible Disclosure for Security Researchers

If you are a security researcher:

• Use the support ticket form or email to report vulnerabilities

• Provide a clear, technical description

• Avoid public disclosure until the issue is resolved

• The team will acknowledge your report and follow up

This ensures vulnerabilities are handled safely and professionally.

🧭 Why Reporting Matters

Reporting concerns helps:

• Protect your account

• Strengthen OwlCloudHost’s security

• Prevent future incidents

• Improve detection systems

• Keep all users safe

Your vigilance contributes to a safer platform for everyone.